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PRIVACY POLICY

MCS Marketing Limited
Company Number: 10854244
Registered Address: 2 Coleridge Drive, Cheadle, Stoke-On-Trent, Staffordshire, United Kingdom, ST10 1XA

Introduction

MCS Marketing Limited is committed to protecting the privacy and security of your personal information. We are registered with the Information Commissioner’s Office (ICO) and process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Good information handling makes good business sense. We believe it enhances our reputation, increases customer and employee confidence, and ensures personal information is handled accurately, responsibly, and securely.

For the purposes of data protection legislation, MCS Marketing Limited acts as a Data Controller, meaning we determine how and why your personal data is processed.

Lawful Basis for Processing

We only process personal data where we have a lawful basis to do so and where the processing is necessary. The lawful bases we rely on include:

Contract
To fulfil contractual obligations, such as providing marketing services, quotations, or managing agreements.

Legal Obligation
Where processing is required to comply with legal or regulatory obligations.

Legitimate Interests
For business purposes such as improving our services, managing client relationships, internal reporting, and conducting customer or market research, provided these interests are not overridden by your rights.

Consent
Where required, we will obtain explicit opt-in consent, for example to send marketing communications about our services.

You may withdraw consent at any time.

Collection of Information – Your Consent

We may collect personal information that you voluntarily provide to us. By providing your information, you confirm that you have read and understood this Privacy Policy and consent to your data being used in the ways described.

You may withdraw your consent at any time by contacting us in writing at the address above.

Collection of Your Information

We may collect and process personal data when you:

  • Enquire about or purchase our services

  • Complete forms on our website

  • Communicate with us via email, telephone, or social media

  • Register for updates or marketing communications

  • Apply for employment or work with us

You confirm that any information you provide is accurate and up to date.

We only collect information that is necessary for the delivery and improvement of our services.

Reasons for Collection of Your Information

The personal data we collect may include your name, contact details, job title, company details, IP address, and other relevant information. We use this data to:

  • Communicate with you effectively

  • Provide and manage our services

  • Assess suitability or eligibility for services

  • Meet legal and regulatory requirements

  • Prevent fraud or misuse of services

  • Improve our website, services, and customer experience

  • Send relevant marketing communications (where permitted)

  • Maintain business, contractual, and financial records

We may also be required to disclose personal data in the event of a business transfer or where legally required to do so.

Sharing Your Information

We may share your personal data with trusted third parties where necessary, including:

  • Professional advisers

  • Regulatory or legal bodies

  • Service providers who support our operations

  • IT and website hosting providers

  • Marketing and analytics providers

All third parties are required to handle your data securely and in accordance with data protection legislation.

Access to Information

You have the right to request access to the personal data we hold about you, to request corrections, or to request a copy of your information.

Requests should be made in writing to the address above. In certain circumstances, we may charge a reasonable fee if a request is manifestly unfounded or excessive.

Policy Changes

We may update this Privacy Policy from time to time to reflect changes in legislation, business practices, or customer feedback. Any updates will be published on this page.

Breach Notification

We have procedures in place to identify, assess, and respond to personal data breaches in line with legal requirements.

Data Protection Complaints

If you have concerns about how your personal data is handled, please contact us in writing at the address above.

If your concern is not resolved, you have the right to contact the Information Commissioner’s Office (ICO):
Telephone: 0303 123 1113
Website: www.ico.org.uk

Security

We use appropriate physical, electronic, and managerial measures to safeguard your personal data. Access is restricted to authorised personnel and trusted service providers only.

Where data is processed outside the UK or EEA, we ensure appropriate safeguards are in place through contractual agreements or approved international frameworks.

Data Retention

We retain personal data only for as long as necessary, including:

  • Business and account records: up to six years

  • Unsuccessful job applications: up to three months

  • Fraud-related records: up to six years

Telephone calls may be recorded for training and quality purposes and retained for up to three months.

You may request deletion of your data at any time, subject to legal or regulatory retention requirements.

Cookies

Cookies are small files stored on your device that help us analyse website traffic and improve your experience. You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.

External Links

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of external sites and encourage you to review their privacy policies separately.

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